Mohamed Elkaza

IT Infrastructure & Application Engineer

Vienna, AustriaUnrestricted access to the Austrian labour marketcontact@elkaza.org LinkedIn GitHub

Summary

IT Infrastructure & Application Engineer with experience in application engineering, IT support, automation, technical data flows and documented infrastructure operations. Combines Python and SQL, ServiceNow and Jira, Linux and Docker, and business analysis with clear technical communication.

Experience

Application Engineer

HiCo-ICS · Vienna

2023

Evaluated requirements for Arabic PDF publications using an existing software solution.
Worked with technical product concepts and standards including S1000D and S4000P.
Supported experienced application engineers with customer requests and technical follow-up.

Technologies & Tools

HICO TechDoc-SuiteXSLTXMLS1000DS4000PTechnical Publications

Junior IT Consultant

Raiffeisen Bank International AG · Vienna

2022

Developed automation solutions using Python and VBA.
Supported a ServiceNow API integration and task planning in Jira and ServiceNow.
Worked with ADOIT and structured operational IT information.

Technologies & Tools

PythonVBAServiceNow (ITSM)JiraADOITArchiMateREST API

Product Management Intern

BOC Group · Vienna

2021–2022

Analysed business requirements for enterprise-architecture software.
Translated stakeholder needs into technical concepts and prototypes.
Supported coordination between product management, business stakeholders and technical teams.

Technologies & Tools

ADOITADONISArchiMateEnterprise ArchitectureRequirements AnalysisPrototyping

Network & Infrastructure Engineer

University of Benghazi

2013–2016

Provided first-level IT support for more than 1,000 users.
Supported workplace hardware, software, network access and infrastructure troubleshooting.
Documented technical issues, resolution paths and operating procedures.

Technologies & Tools

Cisco Routing & SwitchingWindows Server 2008 R2MikroTikTCP/IPLAN/WLANNetwork Troubleshooting

Applied Engineering Work

Recent projects extend my professional foundation in application engineering, infrastructure and automation into connected systems and edge computing.

Infrastructure

Live in operation

Self-Hosted Infrastructure

View case study

IoT / Connected Systems

Implemented

Secure BLE/MQTT Monitoring Platform

View case study

Edge AI

Demonstrated prototype

EdgeGuardian

View case study

Education

MSc Internet of Things & Intelligent Systems · FH Technikum Wien

2025–2027 (expected)

In progress

Master's Programme in Business Informatics · TU Wien

2018–2026 (expected)

Diploma thesis: topic and supervision currently under clarification

Target degree: Diplom-Ingenieur

BSc Information Technology · University of Benghazi

2008–2013

Completed

Current Academic Work

Diploma thesis: topic and supervision currently under clarification

Proposed research direction:

Enterprise Coherence Governance and method integration during organizational transformation

Current exploratory research: Systematic Literature Review · Austrian Job-Ad Analysis · Design Science Research

View research

MIO-3 Master's Project · FH Technikum Wien · In progress · 2026

Secure Edge AI Gateway for IoT Networks (Working title)

MSc Internet of Things & Intelligent Systems

A secure edge/IoT project whose detailed scope is currently being defined with the supervisor. A possible direction being explored is lightweight identification of IoT devices and detection of unknown or unexpected devices at the gateway.

Key Skills

Systems & Platforms

Hybrid CloudProxmoxDocker ComposeNginx Proxy ManagerLinuxWindows Server

Software, Automation & CI/CD

GitHub ActionsBashPowerShellPythonrsyncGit

Networking & Security

TailscaleReverse TunnelingVPN/VLANDNS/DHCPUFWWiresharkNmap

Operations, Support & Monitoring

Monitoring/AlertingTroubleshootingIncident HandlingITSMServiceNowRunbooksJira/Confluence

Software & Data

Next.jsTypeScript/JavaScriptPythonXML/XSLTOracle SQLPower BIData Analysis

Project Management & Business Analysis

RequirementsStakeholder CommunicationProcess AnalysisDocumentationArchiMate/UML/BPMNITILScrumIPMA Level D

Certifications

IPMA Level D (cPMA)

pma / IPMA · 2025

Modern Management, Project Management

University of Graz · 2025

Career Essentials in Business Analysis

LinkedIn Learning · 2023

Excel 365 VBA (Expert)

Raiffeisen Bank International · 2022

Languages

Arabic · native

English · C1

German · B2

Full CV available on request

For applications, I can provide a complete CV with personal contact details.

Contact me